Monica Comajuan

Monica Comajuan is a seasoned professional with extensive experience in customer service and transformation roles across various industries, currently serving as a Senior Manager at Basetis since January 2022. Previously, Monica held key positions at Nedgia, Naturgy Energy Group, where accomplishments included developing customer relationship strategies and implementing Salesforce CRM, resulting in a significant reduction in claim resolution time and annual savings of €800,000. Monica's background also includes leadership roles at Gas Natural Fenosa, where contributions encompassed coordinating customer service operations in Latin America and driving customer experience initiatives across the region, alongside involvement in community development through the Dia Solidario NGO. Academic qualifications include an MBA from Esade and further education at MIT Sloan School of Management.