Alexandre Dias Afonso

Alexandre Dias Afonso is a mature and pragmatic professional with extensive experience in customer operations, specializing in SAP SD, CRM, and supply chain management. They served as a Senior in Customer Operations Management at Agfa from 2016 to 2021, where they managed customer inquiries and improved order management processes. Prior to that, they worked as a Front Office Manager at Pestana Hotel Group from 1999 to 2005, overseeing a team of 30 and enhancing customer service standards. Currently, Alexandre holds a position as a Senior Customer Management Officer at BASF, focusing on customer satisfaction and process optimization. They also possess a Lean Six Sigma Yellow Belt certification and have worked in various roles related to compliance and transaction monitoring in the financial services sector.