Dennis D.

Dennis D. is an experienced customer care professional with a diverse background in customer experience management across several organizations. Currently serving as Customer Care Manager at BASF since July 2022, Dennis previously held the position of Director of Customer Experience at Truck Hero for a brief period in 2022. At BASF, Dennis played a pivotal role in developing the customer experience journey for the Colors & Effects division, managing a team to handle over 30,000 customer orders annually. Prior experience includes leading remote services at MSU Federal Credit Union as Vice President, where Dennis implemented strategies that significantly improved customer satisfaction and reduced wait times. With a solid educational foundation, including an MBA from Michigan State University and a B.B.A. in Economics from Eastern Michigan University, Dennis has demonstrated a commitment to enhancing the customer experience through effective leadership and strategic development.