Kate Monaghan has over a decade of experience in business excellence and customer experience management, currently serving as the Head of Business Excellence at BASF since August 2011. Significant responsibilities include Salesforce administration, digitalization strategy, strategic pricing, and managing NPS/CX activities for Performance Materials North America. Prior to BASF, Kate Monaghan held various roles at The Martec Group, including Senior Business Intelligence Analyst and Project Manager. Educational credentials include a BSE in Industrial and Operations Engineering from the University of Michigan and a BA in Applied Physics from Albion College.
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