Florence Wartena

Florence Wartena is an experienced professional with a strong background in customer service and operations management. Currently serving as the International Customer Service Manager at Basic-Fit since February 2019, Florence has been instrumental in developing and motivating a 24/7 international customer support team while focusing on process management, KPIs, and talent development. Prior to this role, Florence held the position of Manager Operations and Sales at A Job Well Done, contributing to the startup of a new Payroll brand. Florence's career includes significant management experience at SOS International B.V., where responsibilities included strategic planning and operational oversight of the Mobility sector. Additionally, Florence was the owner and founder of the Conceptstore Bullitt in Amsterdam, and also worked in the creative industry as a freelance visagiste. Educational background encompasses various skills training and language studies, further enhancing Florence's capabilities in diverse professional contexts.