Heiko Schmidt

Heiko Schmidt is an experienced professional in customer support and technical assistance, specializing in product and application support. At Basler AG since January 2005, Heiko has held various roles, including Team Leader Customer Service, Leiter Support & Repair, and Teamleiter Support, where responsibilities encompassed managing complaint handling, conducting technical training, overseeing employee development, and implementing process definitions. Prior to this, Heiko served as a Produkt Support Engineer at Basler AG and worked as a Technical Support Specialist at Gateway, providing support for various devices. Heiko began their career in retail as a Verkaufshilfe at Musikhaus Hoppe. Heiko holds a Diplom in Analogue and Digital Transmission Technology from Hamburg University of Applied Sciences and a Fachhochschulreife in Mathematics, Physics, and English.