Mark Johnston is an executive leader with extensive experience in customer success and relationship management. They earned an Executive MBA from Northwestern University's Kellogg School of Management and a JD from Chicago-Kent College of Law. Mark's career includes management roles at prominent firms such as TD Ameritrade, Edward Jones, and Infogix, where they built customer success teams and drove significant business growth. Currently, they serve as the Chief Customer Officer at Basware, leading post-sale customer teams and promoting customer value and retention.