Mihaela Grosu has a robust background in customer success and operations management, currently serving as Customer Success Director at Basware since May 2021. Previously, Mihaela held roles at HCL Technologies from June 2019 to May 2021, including Operations Manager Sales Support and Delivery Operations Team Leader, overseeing a team of over 20 people and driving contract delivery activities across Europe. Mihaela's earlier experience includes leading sales and delivery operations at Xerox from March 2015 to April 2020 and managing help desk teams at SCC from March 2009 to March 2015. Educationally, Mihaela studied at A.I. Cuza University in Iasi, Romania, earning a degree in Social Communication and Public Relations.
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