Mikko Heinonen

Mikko Heinonen is an experienced Senior Support Consultant at Basware since November 2016, specializing in 2nd level P2P SaaS Alusta support with a focus on invoice management, matching, procurement, analytics, and mentoring. Previously, Mikko worked as a Support Consultant in the same team at Basware, contributing to the same areas. Prior experience includes a role at Verifone Finland Oy from November 2007 to November 2016, where Mikko served as an Order Processing/Billing Specialist, managing key customer relationships, handling orders and invoices, planning major roll-outs, and delivering customer service for key customers and retailers. Mikko holds a Bachelor of Business Administration degree in IT, Computer and Information Systems Security/Network Technologies from Haaga-Helia University of Applied Sciences, completed from 2003 to 2008.