Siham Boutouja is a Senior Customer Success Manager at Basware, with a strong track record of managing 12 enterprise-level customers, achieving a 100% account retention rate, and generating 4M€ in Annual Recurring Revenue in 2024. Responsibilities include driving customer adoption, retention, expansion, and health, as well as conducting business reviews and managing renewals. Previous roles include Customer Service Manager and Project Manager at DALENYS PAYMENT, where Siham oversaw project scope and operational management, and Business Consultant at JAGGAER, focusing on e-sourcing software implementation. Educational qualifications include a Professional Master’s Degree in Management from the University of Paris I: Panthéon-Sorbonne and relevant studies in Marketing and Management from prestigious institutions.
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