Ville Mäkelä

Ville Mäkelä is a seasoned professional with extensive experience in customer success management and consulting. Currently serving as a Senior Manager at Basware since August 2016, Ville specializes in managing key accounts, driving customer satisfaction, and identifying growth opportunities. Prior roles include Consultant at Ciber Finland, Senior Sales Engineer at Lexmark Suomi Oy, and Senior Business Consultant at ReadSoft Oy, where responsibilities evolved from technical consulting to leading consulting teams. Ville also has experience as an IT technician for the City of Hyvinkää and holds a Bachelor’s degree in Telecommunications from HAMK University of Applied Sciences as well as an ongoing MBA at Kajaani University of Applied Sciences.