Shahna Williams has a comprehensive work experience in the field of customer support and implementation support for healthcare technology. Shahna started their career in 2011 as a Go-Live Support/Implementation Support Analyst at TEKsystems, where they provided on-site support during EMR go-live and customized Centricity EMR. Shahna also worked as a Super User and Personalization Lab Specialist for Epic "Portfolio", providing end-user support for healthcare professionals. In 2013, Shahna joined CIS Consulting, LLC as a Senior Lead Support Analyst II, where they focused on Centricity EMR/CPS implementation support for large medical facilities. Their responsibilities included project kick-off meetings, workflow development, training, equipment checks, and EMR account management. Shahna also troubleshooted EMR-related incidents and provided day-to-day support. Shahna's most recent role was as a Customer Support Engineer II at Bridgeway Benefit Technologies starting in 2019.
Shahna Williams completed their education in two institutions. In 2010, they enrolled at Medix School and completed a degree as a Medical Office Assistant. The specific field of study for this degree is not mentioned. In 2012, they attended the Community College of Baltimore County and obtained a degree as an EHR IT Specialist. The field of study for this degree was Implementation Support Specialist and Technical Software Support. It is also mentioned that Shahna obtained a certification as a Medical Office Assistant from NCCT, but no information is provided regarding the month or year of obtaining this certification.
September, 2019 - present
Technical Customer Support Engineer II (remote) at Kneat
Customer Support Engineer II at LyntonWeb
Customer Support Engineer II at Vivun
Customer Support Engineer II at Bridgeway Benefit Technologies
Customer Support Engineer II at Visual Lease