Simon Cadwallader is a Senior Customer Service Manager at Baxi Heating. Previously, they served as a Sales Team Manager at InterContinental Hotels Group (IHG®) from 2012 to 2016, where they coached team members to enhance customer retention and engagement, and led initiatives to improve operational effectiveness. Simon also worked as an IHG Voice Consultant for Europe, providing sales assistance and fostering relationships with hotels to optimize revenue and service delivery.
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