Rafael O.

Rafael O. is a Global Training Manager with over 25 years of experience in learning, development, and training within the pharmaceutical industry. They have held various roles, including Informatic Training Specialist at St. Joseph's Health and Training Manager at both Sanofi and Baxter International Inc., where they focused on designing and implementing training programs to enhance sales team performance. Currently, Rafael serves as an Academic Director for the Strategic Sales Management Program at Universidad ICESI, where they teach courses on cognitive biases and emotional intelligence in negotiation. They hold a Bachelor's degree in Psychology and a postgraduate degree in Business Administration and Management.