Bazaarvoice
Caroline Grant is a seasoned technical writer and instructional designer with extensive experience in the technology and eLearning sectors. Currently serving as Lead Technical Writer at Bazaarvoice since March 2019, Caroline specializes in UX microcopy, in-app help, and product training content. Previously, significant tenure at The Call Center School included roles as Senior Technical Writer & Instructional Designer and Senior UX Writer, where Caroline developed engaging interactive courses and product microcopy. A background at Singularity Ltd. involved leadership in technical writing and instructional design, creating comprehensive user manuals and eLearning courses. Academic qualifications include an MSc in Computing and Information Systems and a Bachelor's degree in Economics from Ulster University, complemented by a specialization in UX Design from UC San Diego.
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