Lawrence Kennon

Lawrence Kennon has an extensive work history in technical support and customer service roles. Lawrence started their career in 1989 as an Account Analyst at Tandem Computers, where they provided pre and post sales support and served as a technical resource for sales executives. Lawrence then worked at Compaq Computers (Tandem Division) as a Senior Support Analyst, supporting Tandem products and achieving high customer satisfaction levels.

In 2001, Kenneth joined 724 Solutions Software Inc. as a Customer Support specialist, where they provided technical support for wireless and legacy applications. Lawrence was a senior analyst on the team supporting a large wireless gateway application.

From 2010 to 2014, Kenneth worked at Mobixell as a Support Engineer, installing, configuring, and supporting wireless applications on Linux. Lawrence also performed analysis for customers and provided professional services.

Next, Kenneth joined Flash Networks in 2014 as a Support Engineer, where they installed, configured, and supported wireless applications on Linux. Lawrence also performed analysis for customers and made recommendations.

Currently, Kenneth is employed at Bazaarvoice since December 2014 as a Senior Technical Success Manager. In this role, they are responsible for overseeing technical support and success for enterprise-level clients, ensuring their satisfaction and overall technical health. Lawrence works closely with Client Success Directors and Technical Account Managers to achieve high levels of customer satisfaction.

Lawrence Kennon began their education at the University of Missouri at Kansas City (UMKC) in 1987 and completed their Bachelor of Arts degree in Computer Science there in 1989. It is unclear whether they pursued any further education as the information regarding the start and end years of their education at the University of Missouri - Kansas City is not provided. However, it is known that their field of study throughout their education was Computer Science.