Karl-Éric Pilon

Karl H. has extensive experience in the hospitality and customer relations sectors, notably serving as the VIP Customer Relations Manager at The Rank Group plc from February 2015 to August 2018, where responsibilities included business development, client relationship management, event coordination, and data analysis. Prior roles include an Event Sales Associate position at The Landmark London, which involved managing guest satisfaction, sales operations, and event proposals. Additional experience includes front office and food and beverage training roles at prestigious establishments like InterContinental Genève and Beau-Rivage Palace. Karl H. holds a Bachelor’s degree in Business Administration Hospitality Management from Glion Institute of Higher Education, complemented by earlier studies at Lebanese American University.