Rob Simpson, MBA, is a seasoned customer operations executive with over 20 years of experience in management, talent development, employee engagement, and operational excellence within customer service ecosystems. Rob has held various leadership roles, including Sr. Manager of Customer Operations at Kroll and Director of Customer Operations at WGL Energy. Currently, Rob serves as Sr. Manager of Dispute Resolution Operations at BBB National Programs. Rob's educational background includes a Bachelor of Science in Occupational and Technical Studies from Old Dominion University and a Master of Business Administration from California State University - Dominguez Hills.
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