Alex Lopez possesses over 20 years of extensive experience in customer experience, product development, and research. At Insurance Auto Auctions from April 2018 to July 2023, Alex held various roles, including Market Development Customer Experience Engineer and Product Manager, focusing on aligning IT projects with business needs. Currently, Alex serves as a Board Member for the Better Business Bureau, advocating for consumer protection and ethical practices, and as a Senior Corporate Research Manager at RB Global Inc., leading a research team to enhance customer loyalty and business transformation. Additionally, previous experience includes a role as a Sears Helpdesk Subject Matter Expert at IBM, where Alex managed reporting and optimized service levels. Alex holds a Bachelor of Science degree in Human and Computer Interactions from DePaul University.
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