Wendy Wright-Thomas is an experienced professional with a focus on customer service and conflict resolution. Currently serving as an Account Experience Specialist at the Better Business Bureau since October 2021, Wendy is responsible for mediating complaints, publishing customer reviews, and promoting marketplace trust. Prior experience includes a role as a Customer Service Ambassador at Redstone Federal Credit Union, where Wendy assisted members with financial account inquiries, and a lengthy tenure as a Senior Corporate Travel Consultant at BCD Travel USA LLC, where significant cost savings were achieved through problem resolution. Wendy also held the position of Executive Accounts Representative at Affinion Group, overseeing logistical support for executive clients. Wendy studied at Belmont University from 1979 to 1981.
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