Donna Kempster

Donna Kempster currently serves as a Customer Experience Manager at BBC, focusing on assuring high-quality customer interactions and representing the voice of the customer in TV licensing since August 2022. Prior to this role, Donna Kempster accumulated over 22 years of experience at Computacenter, culminating in the position of Customer Insight Manager. In this capacity, responsibilities included managing the Customer Insight Team in the UK, delivering valuable insights for informed decision-making, and enhancing customer relationships. Donna Kempster also contributed to the Voice of the Customer programme as a subject matter expert, implementing systems for end-user feedback and complaint management. Other roles at Computacenter included Customer & Market Insight Manager, Market Intelligence Manager, Customer Focus Team Leader, Project Analyst, and Customer Focus Coordinator.