Michael Roberts

Michael Roberts is an accomplished professional in service management and IT operations with extensive experience in leading multidisciplinary teams across various industries. Currently serving as the Manager of Service Management at BBC since October 2025, Michael oversees the governance and resilience of digital products used by millions, implementing ITIL functions to ensure operational stability. Previously, as Service Operations Manager at CDL Software, responsibilities included optimizing IT capacity to meet service demands. Michael's career also encompasses roles at SecureCloud+, MSoft eSolutions Ltd, Witter Towbars, and as an IT Manager at Lee and Nightingale Advertising, demonstrating a strong background in technical and service delivery management. Educational qualifications include a BSc in Network and Communication Systems from the University of Chester and a Senior Leadership Apprenticeship from the Chartered Management Institute.