Richard Smart

Richard Smart is an experienced leader in Workforce Analytics, currently serving as the Head of Business Intelligence at the BBC, where they manage a high-performing team responsible for the design and distribution of over 20 dashboards to a growing user base. Previously, Richard worked as a BI Developer at the BBC, where they integrated a new BI tool and revolutionized data visualization processes. Prior to that, Richard served as a Workforce Data Analyst at Birmingham City Council, creating interactive dashboards that enhanced decision-making for senior management. Richard's early career in HR includes roles as an HR Support Officer and HR Assistant, where they developed management training programs and supported organizational restructuring.