Simon Lam

Simon Lam is a seasoned professional with extensive experience in quality management and engineering. Currently serving as Product Quality Manager at BBPOS, a Stripe company, Simon leads cross-functional teams to resolve complex customer issues and prepares high-quality incident reports. Previously, as Assistant Customer Quality Manager, responsibilities included managing customer complaints, conducting root cause analyses, and leading improvement activities. Prior experience includes serving as Senior Production Engineer at Spectra Technologies, where Simon coordinated mass production and improvement initiatives, and as Research and Development Engineer at Hong Kong X'tals Limited, focused on new product and process development. Simon holds a Master of Science in Electronic Engineering and a Bachelor's degree in Physics from The Hong Kong Polytechnic University.