Diana Palma is currently the Director of Banking Segment and Incentives at BBVA. They previously served as Director of Customer Experience and Director of Productivity at BBVA in 2021, following a role as Director of Sales Force Productivity at BBVA Bancomer from 2015 to 2021. Diana holds a specialization in Statistics from the Instituto Tecnológico Autónomo de México (2019-2020) and is pursuing a degree in Economics at the Universidad Nacional Autónoma de México.
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