BCA Marketplace PLC, formerly British Car Auctions, is a used vehicle marketplace.

Automotive

BCA Group

BCA Group's headquarters in London, United Kingdom

Avril Palmer-baunack

Dean Hulse

Stephen Gutteridge

Piet Coelewij

David Lis

This department focuses on managing client relationships and ensuring customer satisfaction through effective account handling.

Account Management

The Operations and Engineering team at BCA Group is responsible for ensuring the seamless functioning of the company’s technology and logistics infrastructure. This team oversees IT operations, cloud engineering, and software development to optimize vehicle processing and delivery. They also manage technical account support, enhance operational efficiency, and implement innovative solutions to improve user experience within BCA's used vehicle marketplace.

Operations and Engineering

This department oversees the overall management and efficiency of operational processes within the organization.

Operations Management

This department manages employee relations, talent acquisition, benefits, and organizational development.

Human Resources

This department focuses on overseeing the development, strategy, and execution of products throughout their lifecycle.

Product Management

The Customer Experience and Support team at BCA Group is dedicated to enhancing the buyer and seller journey within the used vehicle marketplace. This team manages customer inquiries, streamlines operational processes, and implements solutions to improve service delivery, ensuring a seamless and satisfying experience for all stakeholders. They collaborate across departments to drive customer engagement and feedback initiatives, ultimately aiming to elevate overall satisfaction and loyalty.

BCA Group

Org chart

Board & advisors

Teams

Account Management

Operations and Engineering

Operations Management

Human Resources

Product Management

Customer Experience and Support

Offices

BCA Group

Org chart

Board & advisors

Teams

Account Management

Operations and Engineering

Operations Management

Human Resources

Product Management

Customer Experience and Support

Offices

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