Andy Chang, MS, MBA, is a Global User Experience Senior Manager at Boston Consulting Group (BCG), where they lead UX research and design projects utilizing human-centered design and behavioral science practices. With over 20 years of experience, including 16 in UX design and user research, Andy has focused on mentoring junior UX professionals and advocating for user needs. They have previously held positions at Raytheon Company, GfK, and Aptima, Inc., among others. Andy's academic accomplishments include a Master’s in Human-Computer Interaction from Tufts University and an MBA from Boston University, with a strong commitment to design thinking and user advocacy.
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