Japjit Ghai is a Managing Director & Partner at Boston Consulting Group (BCG), based in Silicon Valley, where they serve clients in the SaaS/Software, Network Tech, IT Services, and Telecom sectors globally. Their focus includes Growth, Go-to-market, and Subscription Transformations, along with leading discussions on Customer Success and AI/ML-driven customer lifetime value topics in Tech. Japjit received an MBA from the Indian Institute of Management Calcutta and a Bachelor's degree in Computer Engineering from Nanyang Technological University in Singapore. They have also worked across BCG's offices in New York, Singapore, Jakarta, New Delhi, and Mumbai.
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