Manish Tomar is an experienced IT professional with a strong background in IT Service Management and technology service delivery. Currently serving as the Manager of End User Services at BCI since January 2020, Manish has effectively managed technology operations to meet business requirements. Prior to this, roles at HCL Technologies included IT Service Delivery Manager and IT Service Manager, where responsibilities encompassed overseeing ITIL processes, enhancing ITSM solutions, and driving service improvements. Manish has a successful track record in digital transformation projects, including the implementation of ServiceNow for various organizations and optimizing service delivery through automation and process improvements. Educational credentials include an MBA in Information Technology Project Management and ITILv3 Expert certification.
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