Mark Johnson

Mark Johnson has extensive experience in customer service and training, currently serving as Team Lead in Player Services at BCLC since June 2016. Prior roles include Player Services Assistant and Order Processor at BCLC, and Contact Centre Team Manager at FortisBC, where responsibilities included leading a team of over 17 agents and managing performance metrics. Mark's background also features a significant role as Quality Assurance Analyst at FortisBC, developing training methodologies for new hire agents. At Rogers Communications, Mark held positions as National Sales and Service Trainer and Senior Customer Service Specialist, focusing on training, performance management, and client support. Mark holds a high school diploma from Cawthra Park Secondary School and a diploma in Audiovisual Communications Technologies from Seneca Polytechnic.