Michael Redmond

Michael Redmond is the Director of Service Assurance at BCM One, where they lead efforts to enhance client satisfaction and retention. With a strong background in customer service management, Michael previously held roles at Altice USA, Broadview Networks, and McGraw Communications, consistently overseeing high-volume call centers and improving operational efficiency. Their educational foundation includes a BA in Environmental Studies from the State University of New York at Binghamton, earned in 1997. A decisive leader, Michael is skilled in issue management and team development, fostering a positive customer experience in the telecommunications industry.