Frans Sauer is a seasoned IT professional with extensive experience in service management, quality operations, and team leadership across multiple organizations. Currently serving as Senior Manager for IT Service Management at BCX since April 2018, Frans oversees critical disciplines such as Configuration Management and IT Governance, while also managing financial operations and strategic planning. Previous roles include Acting Executive for Quality Operations at BCX and Acting Executive for Integrated Support Services at UCS Solutions, where responsibilities encompassed customer service management, technical system support, and team management. Frans's career began in the early 1990s, with roles in military administration, support engineering, and software programming, complemented by a strong educational background that includes a BSc in Computer Science and various leadership and ITIL certifications. A notable achievement includes successfully replacing the company's ITSM toolset with an ITIL-certified solution, showcasing a commitment to process optimization and quality enhancement in IT operations.
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