Ilse de Ridder

Ilse De Ridder is an experienced professional with a diverse background in management and administration, currently serving as the owner of HM Crafts since April 2015. At Business Connexion, Ilse has held multiple roles since April 2014, including Enterprise Queue Manager, where responsibilities involve monitoring ticket resolution, generating statistics, and providing client presentations. As a Quality Manager, Ilse designed and implemented assessments, developed evaluation templates, and managed escalations, ensuring timely reporting using BI principles. Previous experience includes a brief tenure as a Project Administrator at Business Genetics and as a Junior H&C Migration Consultant at T-Systems, highlighting a strong foundation in quality assurance and client support. Ilse holds a National Diploma in New Venture Creation from Khulisane Academy, complementing a robust professional trajectory.