Karen Collison serves as the Service Desk Manager at BCX since August 2017, effectively leading a team of first line support Service Desk analysts to deliver technical support to contracted clients while fostering a positive and productive work environment. Previously, Karen held various managerial roles at Business Connexion from 2012 to 2017, including Senior Administrator and Contact Centre Manager, where responsibilities included staff management and HR processes. Earlier experience includes a progression from Helpdesk Coordinator to Operations Manager at First Technology from 2002 to 2012, overseeing reporting and client meetings. Karen's education includes certifications in ITIL Fundamentals, leadership coaching, and customer service management, complemented by an Executive Secretarial Diploma.
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