Priya Hira

Priya Hira has extensive experience in call management and incident coordination, currently serving as a Call Manager and Incident Coordinator since April 2013 at Global Exchange. Key responsibilities include interaction and call management with various vendors, global IT service and incident management, quality assessment, and service management reporting. Prior experience includes positions as a Call Center Agent at Vodacom and Standard Bank Group, where customer service and inquiry handling were primary duties, and roles at Business Connexion and SABMiller focused on IT support and quality assurance. Priya has also worked as a QA and Training Coordinator at iOCO Tech and continues to contribute to process enhancement and service management reporting in current roles.