Thobeka Nkidi is an experienced IMM Operations Manager at BCX since September 2017, overseeing adherence to processes, coaching agents, and managing resource scheduling. Thobeka's role includes resolving stakeholder escalations, compiling agent statistics, and coordinating with Incident Management. Previously, Thobeka served as a SAP Command Centre Consultant at UCS Solutions, providing support and feedback to clients while assisting in leadership duties. Earlier positions include call center consultant roles at EOH, focusing on troubleshooting and e-learning systems, as well as experience as a Medical Aid Administrator. Education includes ongoing studies at Mmapaseka Academy, NQF Level 5 in System Support from EOH/TSS-MS, and a Computer Technician degree from Boston City Campus and Business College.
This person is not in any teams
This person is not in any offices