Mark Lee

Mark Lee is an experienced Service Desk Manager with a strong background in leading support teams across multiple organizations, currently serving at Beazley since February 2017, overseeing first and second line support for Europe and Asia. Prior to that, Mark held the position of ICT Service Desk Manager at Charles Taylor plc, managing a team to deliver expert support to 1200 staff across 28 countries, and also completed project management for a ServiceNow instance upgrade. Mark's career includes roles in various companies, such as ICT Service Desk Manager at Charles Stanley and Internal Support Lead at Nominet, where Mark managed multiple levels of technical support across diverse technologies. Mark's career began as a Technical Support Engineer at United Carriers Group Ltd, following a degree in Combined Studies, Social Sciences from The University of Northampton.