Tommy Hein

Tommy Hein is an experienced Major Incident Manager at BEC since May 2019, responsible for managing major incidents and overseeing the Problem Management process, including trend analysis and root cause analysis. Additionally, Tommy serves as a Running Coach at Hein Coaching since August 2019. Previous roles include Service Introduction Manager at Nets Group, Incident Manager at Visma Enterprise Danmark, and Change Manager at Nianet A/S, where responsibilities encompassed incident, problem, and change management processes, as well as security coordination and business continuity management. Earlier experience includes multiple NOC Technician positions across various companies, focusing on surveillance and support for network equipment. Tommy holds a degree in Military Operational Art and Science from the Royal Danish Air Force and participated in a management development program with McDonald's.