Zeljko Nikolic has over 25 years of experience in IT service management, currently serving as Business Operations Manager and Head of Skills Management & Operation at Bechtle IT-Services since August 1998. Key responsibilities include overseeing service delivery for Novartis Pharma, managing teams of up to 105 employees, and ensuring IT service levels meet contractual obligations. Zeljko has successfully led the deployment and warehouse services for 13,000 assets, while also prioritizing the continuous improvement of processes such as quality management and service delivery. Previous roles involved team leadership and support services in collaboration with IBM, Getronics, and other accounts. Zeljko's educational background includes qualifications from the Diplomabteilung and Wirtschaftsgymnasium Basel.
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