Mick Thompson is a seasoned professional in IT Service Management with extensive experience in service delivery and management roles. Currently serving as the Service Delivery Manager at Becrypt, since November 2024, Mick provides comprehensive service management to customers. Previously, Mick held the position of IT Service Manager at HS2 Ltd from July 2022 to June 2024, where responsibilities included interfacing between the business and suppliers and managing outsourced service desk functions. At Network Rail, from November 2020 to June 2022, Mick introduced a regionalized Service Management layer, overseeing end-to-end ITIL processes. Additionally, while serving as Director at MJLAM Ltd from January 2014 to July 2021, Mick established a limited company for IT consultancy payment processing. Earlier experience also includes a role as IT Service Delivery Manager at Getronics in 2020, focusing on incident, problem, and change management for a major account.
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