Daniel Kinney is a seasoned professional with extensive experience in customer service and operations management. Currently serving as a Supervisor at BECU since June 2023, Daniel leads a team of 14-20 customer service consultants to deliver exceptional member experiences. Prior to this role, Daniel was a Program Manager at FCR for four years, overseeing client interactions and managing a large contact center for major brands like Rover and Dollar Shave Club. Daniel’s previous experience includes a Quality Assurance Senior Lead position at Nintendo, where responsibilities involved coaching and developing a team of specialists, as well as roles in technical support and management at Verizon Wireless and WDS. Daniel’s educational background includes a Bachelor of Arts in Political Science and Psychology from Pacific Lutheran University and a certificate in Technical Writing & Editing from the University of Washington.
This person is not in the org chart
This person is not in any teams
This person is not in any offices