Dion DiRoma is a seasoned IT professional with extensive experience in operations engineering and IT service management. Currently serving as a Staff Operations Engineer at BECU since November 2022, Dion previously held multiple roles at Sage Software from September 2005 to January 2023, including Application Delivery Team Lead and ServiceNow Developer. In these positions, Dion spearheaded the global implementation of ITIL processes and ServiceNow across 22 countries, impacting over 15,000 users in six languages. Additionally, Dion has demonstrated leadership as a Service Desk Supervisor, where strategic planning and support for the IT Service Desk were key responsibilities. Earlier roles included Service Desk Lead and Desktop Support Specialist, showcasing a comprehensive skill set in IT support and management. Education at New Horizons Computer Learning Center from 2002 to 2005 further supported the development of technical expertise.
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