Monica Shepherd

Monica Shepherd, MBA, is a seasoned professional with extensive experience in operations management, team leadership, and process improvement. Currently serving as Director of Operational Support - Portfolio Management VP at BECU, Monica has previously held significant roles including Director of Operations at Progress Residential®, Vendor Operations Manager at loanDepot, Training Specialist III at Cenlar FSB, and Loss Mitigation Supervisor at Chase. Monica's achievements encompass rebuilding collaborative work environments, streamlining processes to enhance production, and successfully managing diverse teams across various functions. With a strong educational background that includes an MBA in Human Resources Management and a Bachelor's Degree in Management Information Systems, Monica is known for exceptional organizational skills and effective communication in both internal and external relations.