Patrick Carroll is an experienced IT professional with a career spanning over 17 years at BECU, currently serving as a Senior Site Reliability Engineer. Responsibilities include analyzing complex telemetry, mitigating incidents, and enhancing system reliability and availability. Previous roles within BECU feature advanced expertise in IT operations, incident support, and mentoring as a Senior System Administrator and Systems Administrator. Starting from a Service Desk Technician, Patrick has cultivated extensive customer service skills across various support roles, ensuring smooth technical operations for a diverse user base. With a foundation in customer service at companies like Washington Mutual Bank and technical support experience from earlier positions in education and temporary labor, Patrick possesses a comprehensive skill set in both technical and interpersonal domains.
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