Phaedra Hammonds is an experienced IT professional currently serving as Senior Manager of System Engineering and Senior Service Level Manager at BECU since September 2018. Prior roles include Director of Service Management & Service Desk at CBS Corporation, where responsibilities included managing an enterprise-wide ServiceNow platform and overseeing a 24/7 Service Desk for over 23,000 users. Previous experience encompasses positions such as IT Service Delivery Manager at Newell Recycling, Senior Technical Lead at TEKsystems, and various roles at Clorox, including Regional Service Delivery Manager. Phaedra has demonstrated expertise in driving automation, managing incident resolution, and implementing ITIL processes across diverse organizations. Educational qualifications include a Bachelor of Science in Information Technology from WGU Washington and an Associate of Applied Science in Electronics & Computer Technology from Heald College.
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