Ray Flores serves as the Senior Manager of Workforce Planning at BECU since March 2019, bringing extensive experience in program delivery, business management, and operations across multiple leading organizations. Prior experience includes roles as Business Manager at Microsoft, where oversight of customer contact infrastructure was key, and as Quality Program Manager III at Amazon, implementing quality standards to enhance seller interactions. Flores also held managerial positions at various call centers, including A Place for Mom and Next Day Flyers, focusing on training, performance management, and operational efficiency. Educational background includes a high school diploma from James Monroe High School.
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