Sean Goss Sr. currently serves as the Senior Manager of the Technology Contact Center at BECU, overseeing the management, planning, and execution of contact center technologies to optimize member service. Prior to this role, Sean Goss Sr. worked at Cable ONE for 18 years, holding positions such as Manager of Continuous Process Improvement and Telecom Manager, where responsibilities included leading Technology Services teams, managing telecom infrastructure, and implementing process improvements. Sean Goss Sr. has a foundational background as a Telecom Engineer and previously worked at DiamondCluster, managing telephony systems and providing technical support. Sean Goss Sr. holds an Associate's degree in Business Administration and Management from Chicago State University.
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