Marcin Ptak

Marcin Ptak is an experienced IT professional currently serving as SaaS Operations Support at Beekeeper since February 2023, focusing on IT service desk leadership, identity and access management, and cross-departmental collaboration for organizational IT solutions. Prior to this role, Marcin worked at KLDiscovery from December 2018 to January 2023 as a Service Operation Center Technician, managing incidents and requests while liaising with higher management and the security team. Marcin's career also includes a significant tenure at Capgemini, where responsibilities evolved from Customer Service Advisor to Incident Manager, ensuring effective management of high-priority incidents and providing training and support to front-line agents. Marcin holds a Bachelor's degree in Business Management from Uniwersytet Ekonomiczny w Katowicach.