Michele Matter

Michele Matter is an experienced customer success leader with a strong background in the hospitality industry and a proven track record in various customer success roles. Currently serving as the Head of Customer Success for North America at Beekeeper since October 2019, Michele leads remote teams, manages performance, and oversees hiring and onboarding processes. Previous positions include managing high-touch accounts as a Hospitality Manager and providing project management and strategic guidance as a Senior Customer Success Manager at Beekeeper. Other relevant experience encompasses customer success roles at Jobvite and TSA Solutions, as well as marketing communications positions at Travelocity and Lonely Planet, complemented by an MBA from the University of San Francisco and a BA in English from the University of California, Berkeley.