Leny Oosterhoff

Leny Oosterhoff possesses extensive experience in leadership and management across various sectors, with a strong focus on customer experience and digital transformation. Key roles include serving as Head of Customer Experience for SME & Midcorps at ING, Project Leader for the Generic Document and Archive Management Platform at Belastingdienst, and Senior Manager Digital Channels at UWV. Additionally, Leny has held multiple positions at ING, including Campaign Leader and Senior Segment Marketeer for Business Banking. As a founder of Create and Xplore, Leny specializes in organizational development and change management. Educational achievements include a Master of Marketing from Tilburg University and participation in executive programs at IMD and INSEAD.